b4999 Privacy Policy — How We Handle Your Personal Data

This Privacy Policy describes how b4999 (operating at b4999.ws) collects, uses, stores, discloses and protects personal information provided by users of the platform. It applies to all services offered through b4999, including casino games, sports betting, account management, customer support interactions, and any promotional or bonus-related communications.

By accessing or using b4999, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, you must discontinue use of the platform. For users under 21 years of age: b4999 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take prompt steps to delete that data.

b4999 collects personal information in the following categories when you register, use the platform, or contact our support team:

• Identity and contact information: your name, date of birth, registered mobile number, and any additional details you provide during account registration or identity verification (KYC). This information is required to create and maintain your account and to verify that you meet b4999's age and eligibility requirements.
• Financial information: details of deposits and withdrawals, the payment methods you use (such as bKash, Nagad, Rocket or Upay mobile wallet identifiers), transaction amounts and dates, and your account balance history. b4999 does not store full payment credentials; transactions are processed through the relevant payment service providers.
• Gaming activity data: records of games played, bets placed, outcomes, bonus usage, wagering history, and session data including login times and session duration. This data is used to operate the platform, resolve disputes, and detect prohibited conduct.
• Technical and device data: your IP address, device type and model, operating system, browser type, screen resolution, and data about how you interact with the b4999 platform (pages visited, features used, click patterns). This data is collected automatically when you use the platform.
• Communications data: the content of messages you send to b4999 support, including support chat transcripts, email correspondence, and any attachments or screenshots you provide in the course of a support interaction.
• Responsible gaming data: information you provide when using self-exclusion, deposit limit, or time-out tools, including the type of restriction applied, the date it was set, and its duration. This data is processed to give effect to your responsible gaming choices and to maintain our compliance records.

You are not required to provide all of the above information to use b4999, but certain categories (particularly identity, contact and financial information) are required to register an account, process transactions, and comply with our legal obligations. Failure to provide required information may prevent you from accessing certain features of the platform.

b4999 uses the personal information it collects for the following purposes:

• Account management and platform operation: to create and maintain your user account, verify your identity, process your deposits and withdrawals, provide access to games and betting markets, and deliver customer support when you contact us.
• Compliance and fraud prevention: to verify that you meet eligibility requirements (including age verification), comply with anti-money laundering obligations, detect and prevent fraudulent activity, prohibited conduct, and abuse of bonuses or promotions, and to respond to requests from law enforcement or regulatory authorities where legally required.
• Service improvement and personalisation: to analyse platform usage patterns, identify and fix technical issues, improve game and feature performance, and personalise your experience on b4999 (for example, by showing promotions relevant to the sports or games you engage with most frequently).
• Communications: to send you transactional messages (such as deposit confirmations, withdrawal notifications and account security alerts) and, where you have opted in, promotional communications about bonuses, new games, and seasonal offers. You may opt out of promotional communications at any time by contacting b4999 support.

b4999 processes your personal data on the following legal bases:

• Contractual necessity: processing your registration data, financial data and gaming activity data is necessary to perform the contract between you and b4999 (i.e., to provide you with the platform services you have signed up for).
• Legal obligation: processing identity verification data, transaction records and responsible gaming data is required for b4999 to meet its legal and compliance obligations, including anti-money laundering requirements and age verification duties.
• Legitimate interests: processing technical and device data and communications data to improve platform security, detect fraud, and improve service quality represents a legitimate interest of b4999 that does not override your rights and freedoms.
• Consent: where b4999 sends you promotional communications by electronic means (such as SMS or messaging app notifications), it does so on the basis of your consent. You may withdraw consent at any time by contacting support.

b4999 does not make decisions about individual users based solely on automated processing where those decisions have a significant effect on the user, without providing a means for the user to request human review of the decision.

b4999 does not sell, rent or trade your personal data. We may share your personal information with the following categories of third parties, strictly to the extent necessary for the purposes described in this policy:

• Payment service providers: bKash, Nagad, Rocket, Upay and banking partners receive the minimum financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Game and platform technology providers: licensed game studios and platform technology partners may receive anonymised or pseudonymised session and gameplay data to operate their game systems, calculate RTP and RNG outcomes, and provide technical support. They do not receive your identity or financial information.
• Fraud prevention and security services: third-party fraud detection services may receive technical and behavioural data to assist b4999 in identifying and preventing fraudulent activity. These services are bound by strict data processing agreements.
• Legal and regulatory authorities: b4999 may disclose personal data to law enforcement agencies, regulatory bodies or courts where required to do so by applicable law, court order or legal process, or where b4999 has a reasonable belief that disclosure is necessary to prevent or report a crime.

b4999 does not transfer your personal data to countries outside of the region in which the platform operates except where necessary for the payment processing, fraud prevention and game technology purposes described above, and only to parties who maintain data protection standards consistent with the commitments in this policy.

b4999 uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device by your browser. b4999 uses the following types of cookies:

• Essential cookies: required for the platform to function correctly. They enable you to log in, navigate between pages, and maintain your session. These cookies cannot be disabled without disrupting your use of b4999.
• Analytics cookies: used to collect anonymised data about how users interact with b4999, including which pages are visited most frequently and where users encounter errors. This data helps b4999 improve the platform experience.
• Preference cookies: used to remember your settings and preferences on b4999, such as your language selection and display settings, so you do not need to reconfigure them each time you return to the platform.

b4999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the b4999 platform, secure server infrastructure with restricted physical and logical access, regular internal security reviews and access audits, and password hashing for stored account credentials.

While b4999 takes data security seriously and applies industry-standard protections, no platform can guarantee absolute security against all possible threats. You are responsible for keeping your own login credentials confidential and for using a strong, unique password on your b4999 account. If you suspect that your account has been accessed without your authorisation, contact b4999 support immediately so that appropriate protective action can be taken.

b4999 retains your personal data for as long as your account remains active and for a period after account closure as required to comply with legal and regulatory obligations (including anti-money laundering record-keeping requirements), to resolve any outstanding disputes, and to enforce the Terms & Conditions. The specific retention period varies by data category and applicable legal requirements.

When the retention period for a particular category of data expires and there is no longer a legal basis to retain it, b4999 will securely delete or anonymise that data. Data that has been anonymised (so that it can no longer be linked to an identifiable individual) may be retained indefinitely for analytical and statistical purposes.

b4999 uses the three categories of cookies described in Section 6 above. In relation to cookies, you have the following choices:

• Browser settings: most mobile and desktop browsers allow you to block or delete cookies through the browser settings menu. Blocking essential cookies will prevent b4999 from functioning correctly and may prevent you from logging in or completing transactions.
• Analytics opt-out: if you do not wish b4999 to collect anonymised analytics data about your use of the platform, you may contact support to request that analytics cookies be disabled for your account. This will not affect your ability to use the platform.
• Cookie deletion: you may delete stored cookies at any time through your device or browser settings. After deletion, essential cookies will be re-set the next time you log in to b4999, as they are required for the platform to operate.

b4999 does not use third-party advertising networks or behavioural advertising cookies. The cookies used on b4999 are first-party cookies set directly by b4999 for the operational and analytical purposes described above.

The b4999 platform integrates with third-party services including payment processors (bKash, Nagad, Rocket, Upay), game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi and others), and platform infrastructure providers. These third parties operate independently and have their own privacy policies. b4999 is not responsible for the data practices of third-party services once data is transmitted to them for processing purposes.

b4999 does not include links to external third-party websites on the platform. If you independently navigate to a third-party website in connection with your use of b4999 (for example, a payment provider's website to verify a transaction), that third party's privacy policy governs your interaction with their site — not this policy.

b4999 is strictly an adults-only platform. Users must be 21 years of age or older to register. b4999 does not knowingly collect personal data from individuals under the age of 21. If b4999 discovers or is notified that it has collected personal data from a person under 21, it will promptly delete that data and close any associated account. If you are a parent or guardian and believe that a person under 21 in your care has registered with b4999, please contact support immediately at [email protected] so the account can be closed and the data removed.

b4999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered users through the platform or by direct communication to their registered contact details.

Your continued use of b4999 after a revised Privacy Policy has been published constitutes your acceptance of the updated policy. If you do not agree to the revised policy, you must stop using the platform and may request account closure by contacting b4999 support.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how b4999 has handled your personal data, please contact our support team. We aim to respond to all privacy-related queries promptly.